Overview
Our refund and returns policy lasts 60 days. If 60 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a refund, your item must be unused and in the same condition that you received it.
To complete your refund, we require your order number and information along with a photograph of the product and the issue with it.
There are certain situations where only partial refunds may be granted:
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is being requested for refund more than 30 days after delivery
Refunds
Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@discoveryshack.com
Need help?
Contact us at support@discoveryshack.com for questions related to refunds and products.