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Frequently asked questions

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

We offer free shipping.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within 90 days.
  • The item you received was not as described, must be reported by email within 10 business days after delivery to support@discoveryshack.com..
  • The item you received that was damaged or missing pieces, must be reported by email within 10 business days after delivery to support@discoveryshack.com.

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